Ordering & Payment
How do I place an order on OATH?
Browse our collections at www.oathofficial.com, select the watch you love and add it to your bag. Proceed to checkout, enter your shipping details, select a payment method, and confirm your order. You will receive an order confirmation via email and Whatsapp.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex, RuPay), UPI (Google Pay, PhonePe, Paytm), net banking, and popular wallets. BNPL options are available. Partial Cash on Delivery (COD) is also available.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled before they are dispatched. Please contact us at support@oathofficial.com or message us on WhatsApp as soon as possible. Once an order has been shipped, it cannot be cancelled — you may initiate a return after delivery instead.
Do you offer EMI or installment payment options?
Yes, we offer No-Cost EMI and BNPL options. Both will be displayed at checkout
Shipping & Delivery
How long will it take to receive my order?
Standard delivery takes 3–4 business days. Express delivery is available for metro pin codes at a nominal charge. Please refer to our Shipping Policy for detailed timeframes.
Is shipping free?
Yes, we offer free standard shipping on all prepaid orders within India.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email and WhatsApp. You can also track your order on our website through your OATH account dashboard.
Do you ship internationally?
Currently, we ship only within India. International shipping is something we are actively working on. Please subscribe to our newsletter for updates.
Product & Care
Are OATH watches water-resistant?
Water resistance varies by collection. Each product page specifies the water resistance rating (e.g., 3 ATM, 5 ATM). We recommend avoiding prolonged water exposure, hot water, swimming, and diving unless the specific model is rated for it. Please refer to the care card included with your watch for detailed guidance.
How do I care for my OATH watch?
Wipe your watch regularly with a soft, dry cloth. Avoid contact with perfumes, lotions, and chemicals. For leather straps, keep them dry and away from direct sunlight to prevent fading. For metal bracelets, clean gently with a soft-bristle brush and lukewarm water. Store your watch in the OATH box or pouch when not in use.
What type of movement do OATH watches use?
OATH watches use high-quality Japan quartz movements, known for their precision and reliability. Specific movement details are listed on each product page.
What materials are used in OATH watches?
Our watch cases are crafted from surgical-grade stainless steel with either polished or brushed finishes. Crystals are mineral glass or sapphire-coated (varies by collection). Straps are available in genuine leather and stainless steel mesh/link bracelets.
Returns & Exchanges
What is your return policy?
We offer a 7-day return window from the date of delivery. The watch must be unused, in its original condition with all tags attached, and in its original OATH packaging. Please see our full Return & Exchange Policy for complete details.
How do I initiate a return or exchange?
Email us at support@oathofficial.com or reach out via WhatsApp with your order number and reason for return. Our team will guide you through the process and arrange a pickup.
How long does it take to get my refund?
Once we receive and inspect the returned product, refunds are processed within 7–10 business days to your original payment method. Your bank may take additional time to reflect the credit in your account.
Warranty & Service
What warranty do OATH watches come with?
Every OATH watch comes with a 2-year manufacturer’s warranty covering defects in movement, case, and crystal. The warranty does not cover normal wear and tear, physical damage, water damage to non-water-resistant models, or damage from unauthorised servicing.
Do you offer battery replacement?
Yes. If your watch requires a battery replacement during or after the warranty period, please reach out to our support team. We offer battery replacement at a nominal service charge for out-of-warranty watches.
How do I claim warranty service?
Contact us at support@oathofficial.com with your order number, a description of the issue, photos and videos if possible. We will assess the claim and guide you through the repair or replacement process.
Account & Communication
Do I need an account to place an order?
No, you can check out as a guest. However, creating an OATH account lets you track orders, save your addresses, view order history, and access exclusive member benefits.
How do I subscribe or unsubscribe from OATH emails?
You can subscribe through the footer of our website or during checkout. To unsubscribe, click the “Unsubscribe” link at the bottom of any OATH email. You can also email us directly and we will update your preferences within 48 hours