Warranty Policy

WARRANTY POLICY

Every OATH watch is built to last and is covered by a warranty from the day it reaches you. This is separate from  our 3-day return window and applies long after it closes. 

1. What Is Covered, and for How Long 

A manufacturing defect means a fault in materials or workmanship that came from how the watch was made, not  from how it has been used. 

2. What Is Not Covered 

• Normal wear and tear, including scratches on the case, glass or strap, and softening of leather • Damage from dropping, knocking or crushing the watch 

• Water damage. Our water resistance rating protects against splashes and rain. It does not cover swimming,  showering, saunas or diving unless the watch is specifically rated for it. 

• Damage from chemicals, perfume, cosmetics, extreme heat or magnetic fields 

• Any watch opened, serviced, repaired or modified by anyone other than OATH or a service partner we have  authorised 

• Theft, loss, or damage caused deliberately 

• Batteries after the first free replacement, and routine servicing 

• Watches bought from unauthorised sellers, or where the serial number has been removed or altered 

3. How to Make a Claim 

1. Write to us. Email support@oathofficial.com with your order number, a description of the problem, and clear photographs or a short video showing it. 

2. We assess. We respond within 3 business days. We may ask for more detail, or ask you to send the watch in  for inspection. 

3. We collect. If a physical inspection is needed, we arrange a free pickup. Please pack the watch securely. 4. We inspect. Our team examines the watch to confirm whether the fault is a manufacturing defect. 

4. We inspect. Our team examines the watch to confirm whether the fault is a manufacturing defect.

5. We resolve. If it is covered, we repair or replace the watch free of charge. If it cannot be repaired and the  model is discontinued, we offer another OATH watch of equal value or a refund of what you paid. 

Warranty repairs are usually completed within 21 business days of the watch reaching us. We will tell you if a part needs to be ordered and it will take longer. 

4. If the Fault Is Not Covered 

If our inspection finds the fault falls outside this warranty, we will explain why, share photographs, and quote you  for a paid repair. You are free to decline, and we will return the watch to you.

5. Proof of Purchase 

Please keep your order confirmation or invoice. We can look your order up from your registered email or phone  number, so a lost warranty card is not a problem, but a proof of purchase makes it faster. 

6. General 

• This warranty applies only to watches bought from www.oathofficial.com or an authorised OATH seller, and  covers the original purchaser. 

• Repairing or replacing a watch does not restart or extend the warranty period. 

• This warranty is in addition to, and does not take away from, your rights under the Consumer Protection Act,  2019. 

• This policy is governed by the laws of India, with jurisdiction at Jaipur, Rajasthan.