Refund policy

RETURN & EXCHANGE POLICY

We want you to love your OATH watch. If something is wrong with your order, tell us within 3 days of delivery and  we will make it right. This policy explains exactly when a return or exchange applies and how it works. 

This policy covers orders placed on www.oathofficial.com. If you bought your watch on Amazon, Flipkart, Myntra,  Nykaa or Meesho, that marketplace’s own policy applies. 

1. Please Film Your Unboxing 

We ask every customer to record a single, unedited video while opening the parcel. It takes thirty seconds and it  protects you. 

Your video should: 

• Start before the sealed parcel is opened, and run without cuts or pauses 

• Show the outer packaging and the shipping label clearly 

• Show the box being opened and every item inside it 

• Be well lit, so everything is easy to see 

When the video is required 

For damage in transit, missing items, or a tampered parcel, the unboxing video is the only way we can  verify what happened between our warehouse and your door. Without it we may not be able to  approve your claim. 

For a manufacturing defect or a wrong product delivered, the watch itself is the evidence but we request you to still send the video if you have it, as it speeds things up. 

2. You Have 3 Days 

Raise your request within 3 days of delivery. We count from the delivery date and time recorded by the courier.  Requests after this window cannot be accepted, except for warranty claims, which are covered separately in our  Warranty Policy. 

3. When We Accept a Return or Exchange 

 

In every case, the watch must come back unworn, unused and undamaged, with all tags attached, in its original  box, with every accessory and insert included. 

4. When We Cannot Help 

We are not able to offer a refund if: 

• You have changed your mind, or the watch is not quite what you pictured. A paid exchange is available  instead, under Section 5. 

• The fit, size or feel is not right for you. A paid exchange is available instead. 

• The watch has been worn, used or altered, or the tags or original packaging are missing. • The request comes after the 3-day window. 

• The claim is for transit damage, a missing item or tampering, and there is no unboxing video. 

Accessories bought on their own are not returnable or refundable, unless they arrive damaged or we sent you the wrong item. 

5. Exchanging for a Different Colour or Design 

If you simply want a different OATH watch, we are happy to swap it: 

• A flat charge of ₹399 applies, which covers reverse pickup and re-delivery. 

• You may choose any OATH watch of the same or higher price. Any difference in price is payable by you. 

• If you choose a watch of lower value, we are not able to refund the difference, so please pick something at  the same price or above. 

• The ₹399 and any price difference are paid before we send the replacement. 

• The returned watch must meet the condition requirements in Section 3 and will be quality checked when it  reaches us. 

6. How It Works 

1. Tell us. Email support@oathofficial.com or WhatsApp us within 3 days of delivery, with your order number,  clear photographs of the issue, and your unboxing video where it applies. 

2. We review. We confirm within 2 business days whether your request is approved. For a voluntary exchange,  this is when you pay the ₹199 and any price difference. 

3. We collect. We arrange a free reverse pickup from your delivery address. Pack the watch securely in its  original box with all accessories and inserts.

4. We check. When the watch reaches our warehouse, it goes through a quality check.

5. We resolve. Once it passes, we dispatch your replacement or start your refund. 

The whole process usually takes 7 to 10 business days and no more than 15 business days from pickup. OATH | Customer Policies | 3

7. If the Watch Does Not Pass Our Quality Check 

If the returned watch shows signs of wear, is missing tags or accessories, or has damage that this policy does not  cover, we cannot process the request. We will tell you why, send you photographs, and ship the same watch back  to you at no cost. If you disagree with our assessment, you can escalate it to our Grievance Officer, whose details  are at the end of this policy. 

8. Refunds 

• We start your refund within 2 business days of the watch passing the quality check. 

• Prepaid orders go back to the original payment method and usually reflect in 5 to 7 business days, depending on your bank. 

• Cash on Delivery orders are refunded by bank transfer or UPI. For your protection, the account or UPI ID  must be in the name of the person who placed the order, and we may ask for verification before transferring. 

• If we approve an exchange but the replacement is out of stock, we will offer you an alternative or a full  refund, whichever you prefer. 

• Shipping charges, where paid, are refunded in full when the fault is ours. They are not refunded on voluntary  exchanges. 

9. General 

• We may decline a request that does not meet the conditions above, and we will always tell you why. 

• We may update this policy. The version in force on the date you ordered is the one that applies to your  order. 

• This policy is governed by the laws of India. The courts at Jaipur, Rajasthan have jurisdiction over disputes  arising from it. Nothing here limits your rights under the Consumer Protection Act, 2019 or any other  applicable law. 

10. Talk to Us 

Email: support@oathofficial.com 

Phone / WhatsApp: +91 90574 99998 

Support hours: Monday to Friday, 10:30 am to 6:30 pm IST  

We acknowledge every complaint within 48 hours and aim to resolve it within 30 days, in line with the Consumer  Protection (E-Commerce) Rules, 2020.