Shipping policy

Here is exactly what happens between you placing an order and your watch arriving. 

1. Where We Deliver 

We deliver across India through our logistics partners. We do not ship internationally at present. 

If your PIN code is not serviceable, our checkout will tell you before you pay. If we discover afterwards that we  cannot deliver to your address, we will contact you and refund your order in full. 

2. Shipping Charges 

• Standard delivery is free on all prepaid orders across India. 

• For COD Order there is partial payment of 199/- to be paid from your total invoice amount, which is non-refundable in case of any RTO.
3. Timelines 

Stage 

Timeline

Order confirmation 

Immediately, by email and SMS

Dispatch from our warehouse 

Within 2 business days of your order

Delivery in metro cities 

2 to 4 business days after dispatch

Delivery elsewhere in India 

4 to 7 business days after dispatch

Remote and hill regions 

Up to 10 business days after dispatch


Business days are Monday to Saturday, excluding public holidays. Orders placed after 2:00 pm are processed the  next business day. During sale periods and festive weeks, dispatch may take an extra day or two, and we will say  so on the website. 

4. Tracking Your Order

You will get a tracking link by email, SMS and WhatsApp as soon as your parcel is dispatched. If your tracking has  not been updated for more than 48 hours, write to us and we will chase it with the courier. 

5. Delivery Attempts 

Our courier will attempt delivery up to three times. If nobody is available across all three attempts, the parcel  returns to us. For prepaid orders, we will contact you to arrange re-delivery or issue a refund. For Cash on  Delivery orders, please see our Cancellation Policy. 

Please give a complete address and a phone number that is reachable. We are not able to change the delivery  address & other details once a parcel has been dispatched. 

In some cases customers put the call assistant to pick the call then there may be a chance of failure in delivery.

6. Please Check the Parcel Before You Accept It 

If the parcel looks tampered with, torn, re-taped or opened, do not accept it. 

Refuse the delivery, ask the courier to mark it as damaged, and tell us the same day. We will send a  replacement straight away at no cost to you. If you accept a visibly damaged parcel, please record your  unboxing so we can support your claim. 

7. Lost in Transit 

If a parcel is confirmed lost by the courier, we will send a replacement at no cost, or refund you in full if you  prefer. We will keep you updated while the courier investigates, which usually takes 10 to 15 business days. 

8. Contact 

Email: support@oathofficial.com 

Phone / WhatsApp: +91 90574 99998 

Support hours: Monday to Friday, 10:30 am to 6:30 pm IST